Shipping Policy
At Trendy Jewel, we aim to provide a smooth and reliable shopping experience. This Shipping Policy outlines how we handle order processing, delivery timelines, and related information.
1. Order Processing
All confirmed orders are processed and dispatched within 3 working days from the date of purchase. Orders placed on weekends or public holidays will be processed on the next working day.
2. Shipping Timeline
After dispatch, shipping generally takes 7 to 10 working days depending on the delivery location. Please note that delays may occur due to courier issues, unforeseen events, or peak festive seasons.
3. Order Confirmation & Tracking
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Once your order is successfully placed, you will receive an SMS confirmation.
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A tracking ID will be shared once your order has been shipped so that you can monitor your parcel.
4. Shipping Charges
We offer standard shipping rates as displayed at checkout. Any promotional free-shipping offers will be clearly mentioned on the website during checkout.
5. Incorrect or Incomplete Address
Please ensure your shipping address and contact details are correct while placing the order. Trendy Jewel will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
6. Delivery Delays
While we strive to deliver on time, we are not liable for delays caused by courier partners, natural events, or circumstances beyond our control.
7. Damaged or Missing Products
If a damaged, defective, or missing product is received, you must notify us within 24 hours of delivery. An unboxing video from start to finish (without cuts or edits) is mandatory for any claim. Complaints without a valid video will not be entertained.
8. Contact Us
For shipping-related queries, please contact:
Trendy Jewel
š Address: Udaipur, Rajasthan
š§ Email: support@trendyjewel.in
š Phone: +91 6394423902
