Privacy Policy
At Trendy Jewel, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (www.trendyjewel.in) or make a purchase from us.
1. Information We Collect
We may collect personal details such as your name, phone number, email address, and billing/shipping information. Payment details are processed securely through third-party payment gateways and are never stored by us. We also collect order information, along with communication records exchanged via email, SMS, or phone calls.
2. How We Use Your Information
Your information is used for processing and delivering your orders, sending order confirmations and tracking updates, responding to queries, improving our services, and fulfilling legal or regulatory requirements.
3. Order, Shipping & Delivery Policy
Once an order is placed, it will be dispatched within 3 days. Delivery usually takes 7 to 10 working days after dispatch. Customers will receive SMS confirmation and a tracking ID once the order is shipped.
4. Returns, Refunds & Replacements
No refunds, returns, replacements, or cancellations are allowed once an order is placed. In case of a missing, defective, or incorrect product, an unboxing video is mandatory. The video must clearly capture the package from start to finish without cuts or edits. Complaints without a proper unboxing video will not be entertained. If a damaged product is received, it must be reported within 24 hours of delivery.
5. Data Security
We use secure systems and encryption to safeguard your information. However, no online transmission or storage system is completely secure, and we cannot guarantee absolute protection.
6. Sharing of Information
We never sell, rent, or trade your personal information. Data may only be shared with delivery partners, logistics providers, secure payment gateways, or legal authorities if required by law.
7. Your Rights
You have the right to access, update, or request deletion of your personal information. You can also opt out of promotional messages, though you will continue to receive essential order-related updates.
8. Contact Us
For any privacy-related concerns or order issues, you can contact us:
Trendy Jewel
📍 Address: Udaipur, Rajasthan
📧 Email: support@trendyjewel.in
📞 Phone: +91 6394423902
👩💼 Founder: Monika Sahu
👨💼 Co-Founder: Rohit Sahu
9. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be reflected on this page. Continued use of our website means you agree to the updated terms.
